top of page

Frequently Asked Questions

Where Is Your Office Located?

Our services are provided primarily through telehealth which can be accessed in your private convenient location. We do offer limited in person sessions in our Lake Nona Office located in the heart of Medical City.

What Should I Expect During Our 15 Minute Phone Consultation?

You will be contacted by phone at the number you provide. You will be asked to share a little bit about what you are looking to address and what you would like to focus on so that we can be sure that we are able to meet your needs. We will also spend time answering your questions so that you can feel comfortable working together.

You will be asked follow-up questions, and scheduling, fees, policies, telehealth setup, and office directions will be discussed.

If we are not the best fit for you, then you will be provided with alternative referral options.

What Should I Expect During Our First Session?

Your first 1-3 sessions will focus on understanding you, your values, your strengths, your areas of growth, and to develop a hope filled treatment plan. It’s completely typical to feel a little uneasy in the first few sessions of therapy. We will also review a few logistical items such as fees (payment is due in full at the beginning of each session), how to make or cancel an appointment, and confidentiality. Next, we will collaboratively develop a plan to help you get unstuck and to move forward. Therapy is an investment in your future health. Generally speaking, most sessions are scheduled once per week before we consider every other week or monthly check-ins. Clinically, this time is needed to conceptualize your challenges, to get a solid treatment plan in place and to help you move forward.

What Are Your Fees?

  • Free 15 minute Complimentary Phone Call

  • $300 for Intake Appointment (First Session)

  • $230 for 50 minute Individual Therapy Appointments

  • $250 per 60 min Psychological/Neuropsychological Assessment

  • See Services & Fees for Additional Options

  • Contact Nona Neuropsychology Directly for Special Pricing Bundles

Why Don't You Take Insurance?

Although insurance may offset the cost of treatment, many clients are unaware that your insurance company may dictate certain aspects of your treatment. Your insurance company may tell you what doctors you can see, the number of sessions you can receive, where you can receive treatment, the cost of your treatment, and when your treatment should end. In addition, your sensitive personal information such as diagnosis and length of treatment becomes known to the insurance company. Your insurance company may share your personal information with other businesses. In our experience, treatment works best when you and and your provider collaborate together to develop a treatment plan, regularly check in and discuss your progress with treatment, and focus on getting your life moving forward.

How Can I Use My Out of Network Insurance Benefits?

As an “out-of-network” provider, we not participate on any insurance panels. Payment is collected at the time of service. At your request, you can be provided with a monthly superbill that you may submit to your insurance carrier and receive reimbursement based on what your mental health plan allows. We cannot guarantee how your private health information will be used. Utilizing insurance means your provider must supply a diagnosis. Prior to securing mental health treatment, we encourage you to contact your insurance carrier and confirm coverage.

Please check your coverage carefully by asking the following questions:


  • Do I have mental health insurance benefits?

  • Does it cover out-of-network providers for mental health services?

  • What is my deductible and has it been met?

  • How many sessions per year does my health insurance cover?

  • What is the coverage amount per therapy session?

  • What diagnoses are covered, if not all?

  • Is all psychotherapy covered? Individual? Couple? Family? Child/Teen?

  • Is approval required from my primary care physician?

bottom of page